Service Model

Additive. Trusted.
Around-the-clock support — tech, analysis, modeling.

Hughes adds an AI analyst team alongside your existing stack in under a month, proves every number with a transparent data model and full audit trail, and backs it with 24×7 support that covers tech tickets, analytical asks and modeling work.

Deployment

Live in under 30 days

Three weeks from kickoff to a fully operational analyst team — each week ending in something usable, not a status update.

Week 1
Data wiring & access
Read-only connections to your core, LOS and warehouse. Your security review runs in parallel with our setup.
Week 2
Semantic layer + first dashboards
Metric catalogue mapped to your fields. Executive Summary, Deposits, Past Due and Officer/Branch live on your data.
Week 3
Reports go live, team trained
Automated business reports enabled for your executives. Working sessions with your analysts on the data model and audit trail.
Additive by design

Plugs into your existing stack

Hughes connects to the systems you already run. No replacement, no migration, no parallel data warehouse.

Klarivis
Jack Henry
Symitar
Fiserv DNA
Corelation
Origence
MeridianLink
Encompass
Shaw Systems
Snowflake
BigQuery
Databricks
Plaid
MX
Experian
nCino
Don't see your stack? Hughes integrates with any system that exposes a database, an API or a flat file.
Trust

Every number explainable,
every query logged

A transparent data model, visible reasoning and a full audit trail — engineered for executives, auditors and examiners who don't get to be wrong.

0%
Semantic-layer accuracy
vs 84–90% for raw text-to-SQL. Hallucinated joins are architecturally impossible.
0%
Audit coverage
Every query produces an append-only audit row. Every answer is reproducible.
0%
LOS ↔ Core match rate
LOS applications matched to booked loans. Reconciliation on screen, not a ticket.
0h
Data freshness SLO
Every source surface shows last-refresh time. If it's stale, the answer says so.
Data model
Shared data model
Every entity, every metric, every join — navigable by your team. No opaque schemas behind glass.
Reasoning
Visible reasoning
Every answer shows the agent's working — tools called, queries run, sources cited. No "trust the AI" leap.
Audit
Exportable audit trail
Read-only data access at the role and parser. Every model decision logged and exportable.
24×7 whiteglove

Support that does the work

Hughes support isn't a ticket queue. When your team needs a new view, a new metric, or a new model — ours builds it with you.

Tech
Technical support
Round-the-clock on-call for anything time-sensitive — data refresh, integration glitches, board prep the night before.
Analytical
Analytical support
Need a new dashboard, metric or drill-down? Ask the support pod. Built in minutes, not weeks.
Modeling
Modeling support
When a new model is needed — credit, recoveries, marketing, CECL — our team builds it collaboratively with yours, on your data.

See it on your own portfolio.

Click straight into the live demo, or walk through week 1 with your team in the room.

Live Demo Contact Us