Service Model

Additive. Trusted.
Around-the-clock support — tech, analytics, disputes, modeling.

Hughes adds an AI teammate alongside your existing stack in under a month — answering your data and working your credit-bureau disputes. It proves every number and every decision with a transparent data model and full audit trail, and backs it with 24×7 support across tech, analytics, disputes and modeling.

Deployment

Live in under 30 days

Three weeks from kickoff to a fully operational AI teammate — each week ending in something usable, not a status update.

Week 1
Connect — in your own cloud
Hughes connects read-only to your data in your own Snowflake account — it never leaves it. Your security review runs in parallel with our setup.
Week 2
Model & draft
Your governed model mapped to your fields. Hughes starts drafting — pre-filled ACDV responses, core corrections and the full audit trail — from dispute intake and your team's questions.
Week 3
Go live — Hughes drafts, your team commits
Hughes adjudicates and drafts every action with its audit trail; your ops commits it in the systems they already control — e-OSCAR and your core. No write keys change hands.
Additive by design

Plugs into your existing stack

Your core, LOS and warehouse — plus the bureaus, e-OSCAR and identity vendors the disputes work runs on. Hughes connects to what you already run. No replacement, no migration.

Klarivis
Jack Henry
Symitar
Fiserv DNA
Corelation
Origence
MeridianLink
Encompass
Shaw Systems
Snowflake
BigQuery
Databricks
Plaid
MX
Experian
nCino
FIS
CU*Answers
Equifax
TransUnion
e-OSCAR
LexisNexis
Socure
Prove
From your core and LOS to the bureaus, e-OSCAR and identity vendors — and your warehouse. Don't see your stack? Hughes integrates with any system that exposes a database, an API or a flat file.
Trust

Every number — and every decision —
on the record

A transparent data model, visible reasoning and a full audit trail behind every answer and every dispute decision — engineered for executives, auditors and examiners who don't get to be wrong.

0%
Grounded-answer accuracy
98–100% vs 84–90% for raw text-to-SQL. Hallucinated joins are architecturally impossible.
0%
Audit coverage
Every query and every dispute decision writes an append-only row. Every outcome is reproducible.
0%
Decisions human-reviewed
Every dispute disposition is signed off by a person. The agent proposes; a human decides.
0h
Data freshness SLO
Every source surface shows last-refresh time. If it's stale, the answer — or the case — says so.
Data model
Shared data model
Every entity, every metric, every join — and the evidence behind every dispute — navigable by your team. No opaque schemas behind glass.
Reasoning
Visible reasoning
Every answer and every disposition shows the agent's working — tools called, sources cited, and the human sign-off recorded. No "trust the AI" leap.
Audit
Exportable audit trail
Read-only access at the role level. Every query and every decision logged and exportable for your auditors and examiners.
24×7 whiteglove

Support that does the work

Hughes support isn't a ticket queue. When your team needs a new view, a new metric, a new model, or a change to a dispute workflow — ours builds it with you.

Tech
Technical support
Round-the-clock on-call for anything time-sensitive — data refresh, integration glitches, board prep the night before.
Analytics & disputes
Analytics & dispute support
A new dashboard, metric, drill-down — or a change to how a dispute is triaged or furnished? Ask the support pod. Built in minutes, not weeks.
Modeling
Modeling support
When a new model is needed — credit, recoveries, marketing, CECL — our team builds it collaboratively with yours, on your data.

See it on your own portfolio.

Request early access and walk through week 1 with your team in the room — or click straight into the live demo.

Request early access Live Demo